Service Terms and Conditions
Article 1 Purpose
The Whitelist Total Service Terms and Conditions (hereinafter referred to as the “Terms”) are intended to regulate basic matters such as the rights, obligations and responsibilities between the company and members, service usage conditions and procedures, etc., when using the Whitelist Total WI (Whitelist Intelligence) service (hereinafter referred to as the “Service”) provided by LucidX Co., Ltd. (hereinafter referred to as the “Company”)
Article 2 Definition of Terms
The definitions of terms used in these Terms and Conditions are as follows:
- “Member” means a person who agrees to these Terms and Conditions and creates an account, and who can continuously use the information provided free of charge through the services provided by the Company.
- “Paid Member” means a member who uses paid services by paying a separate amount and paying for monthly subscriptions, etc.
- “Paid Service” means a service provided by the Company that can be used when a member pays a certain amount to the Company, or a member accepts the terms of a transaction or agreement with the Company or a third party.
- “Payment” means that a member pays a certain amount determined by the Company to the Company through various payment methods specified in each clause of Article 8 of these Terms and Conditions to use paid services.
- “Content” refers to data or information expressed in the form of codes, letters, voices, sounds, images or videos used in information and communications networks as defined in Article 2, Paragraph 1, Subparagraph 1 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and produced or processed in electronic form to increase utility in preservation and use.
The definitions of terms used in these Terms and Conditions, except as provided above, shall be in accordance with the relevant laws and guidelines for each service.
Article 3 Validity/Change of Terms and Conditions
- These Terms and Conditions shall become effective upon notification through the Service.
- The Company may revise the Terms and Conditions as necessary and shall post the revised Terms and Conditions together with the revised Terms and Conditions on the website 7 days prior to the effective date. However, if the Terms and Conditions are changed to the disadvantage of the User, the revised contents shall be posted 30 days prior to the effective date so that the User may check them.
- If the User does not agree to the revised Terms and Conditions, the User may request withdrawal of membership, and if the User does not request withdrawal within 10 days after the effective date of the revised Terms and Conditions, the User shall be deemed to have agreed to the changes in the Terms and Conditions.
- Matters not specified in these Terms and Conditions shall be governed by relevant laws and regulations, such as the Content Industry Promotion Act, the Act on Consumer Protection in E-Commerce, etc., and the Act on Regulation of Terms and Conditions.
Article 4 Notice to members
- In case of notification to individual members, the business operator shall send the contents to the e-mail address designated by the member.
- In case of notification to all members, the business operator shall post the contents for more than 7 days through a pop-up screen on the homepage, etc. so that the members can easily see them. However, for matters affecting the member's service use agreement, the business operator shall provide notification in accordance with Paragraph 1.
- Notwithstanding Paragraph 1 and the proviso of Paragraph 2, if there is no e-mail address designated by the member or if notification cannot be made via the e-mail address designated by the member, the company may provide notification in the manner specified in the main text of Paragraph 2.
Article 5 Age Restrictions
- If a user under the age of 14 signs up as a service member without the consent of his or her legal representative, the user, legal representative, or successor may cancel the service use agreement.
- The company has the right to request proof of the member's age and may restrict or withdraw the use of the service by members who do not meet the age requirement.
- If the service use agreement is canceled or withdrawn pursuant to Paragraph 1 or 2, the business operator shall delete the member's information without delay. However, this does not apply if the information must be preserved for the statutory period pursuant to the Act on Consumer Protection in E-Commerce, etc.
Article 6 Establishment of Paid Service Use Agreement and Restrictions on Acceptance
- The contract for use of the Whitelist Total paid service operated by the company is established when you apply for use by indicating your agreement to these terms and conditions (selecting Agree) and the company approves the application.
- Before entering into a paid service usage agreement, members must familiarize themselves with the terms and conditions that the company states and notifies regarding the paid service in question and must ensure that they transact accurately without error.
- The paid service usage agreement between the company and the member is established when the company approves (when the “purchase/payment completion, etc.” of the paid service is indicated to the member in the procedure).
- In the following cases, the company may not approve the usage application or may withhold approval for a certain period until the specified conditions are met or the reasons for the restriction are resolved.
- If the applicant has previously lost membership qualifications under these Terms and Conditions
- If the applicant’s real name is not used or someone else’s name is used
- If false information is entered or the information requested by the ‘Company’ is not entered
- If a person whose service contract has been terminated due to non-payment of service fees to the company has not paid the overdue service fees
- If there is a risk of harming public peace and order and good customs
- If the applicant is registered as a defaulter (including those registered as delinquents on information and communication fees), public record information, financial order disrupter information, etc. in accordance with the Credit Information Use and Protection Act, the Credit Information Management Regulations of Credit Information Concentration Agencies, the Credit Information Common Management Regulations of Credit Information Companies, etc.
- If there is no spare equipment or it is difficult to provide the ‘Service’ for technical reasons
- If the application is submitted when approval is impossible due to the fault of the ‘User’ or in violation of other stipulated matters
- If the ‘Company’ deems it necessary for the provision of the ‘Service’
- When filling out all the necessary information when applying for paid service use, the member must fill out information that matches the member’s current facts, select a payment method for the paid service the member wishes to use, and accurately provide the company with the payment information required for the selected payment method. If any of the relevant information changes, the member must promptly notify and reflect the change in accordance with the procedures established by the company.
- In addition to the information required for member registration, the company may collect the minimum information necessary for the member to use the service. For this purpose, the member must faithfully notify the company of any inquiries made by the company. In this case, the company uses and manages the member’s information collected in accordance with these terms and conditions, the personal information handling policy, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
Article 7 Paid Services and Paid Members
- The paid service begins when the company approves the paid member’s application for use (in the case of some services, the designated date announced in advance after receiving the application for use). If the paid service cannot be initiated due to technical reasons or other circumstances of the company, the company will notify the member in advance in accordance with the method of Article 3 (Effectiveness/Change of Terms and Conditions, etc.).
- If a member applies for use of the paid service, the company will notify the member of the contents of the application for use. If there is a discrepancy in the expression of intent, the member who has received the company’s notification must request the company to correct or modify it, and the company must process it according to the member’s request. However, if the payment has already been made, the provisions of these terms and conditions regarding withdrawal of subscription, etc. shall apply.
- The company provides the following paid services and may add or change the service contents depending on the company’s circumstances and other general conditions.
- Subscription : A service in which the usage fee is automatically paid monthly through a payment method registered in advance by a paid member, and the usage period and usage amount are automatically renewed.
Article 8 Payment Methods
The methods available to members for payment of paid services are as follows:
- Credit Card
- PayPal
Article 9 Automatic renewal payment and notification to users
In the case of a contract for continuous use of the service, where the payment is agreed to be automatically paid in multiple installments, the company shall notify the paid member of the payment information including the following items by e-mail or text message before the payment is made.
- Amounts
- Payment Time
- Payment Method
Article 10 Subscription
- The subscription can only be used on the account of the customer who purchased the subscription. Information about the subscription can be checked in the account management within the service.
- The subscription can only be used within the validity period, and it cannot be transferred or refunded after the validity period ends.
- If a member violates the company's terms and conditions, the company may revoke the subscription granted.
Article 11 Changes to subscription amount
- The Company may change the subscription amount supplied according to operational and technical needs and shall notify paid members in advance according to the method set forth in Article 3 (Effectiveness/Change of Terms and Conditions, etc.).
Article 12 Withdrawal of subscription and termination/cancellation of service use agreement
- Paid members may cancel their service subscription at any time, in which case they may continue to use the service until the end of the payment cycle.
- Paid members may cancel their service subscription through the service homepage, and the cancellation will take effect when it reaches the company. The company will promptly respond to the paid member after receiving the paid member's notification of intent.
- If the member wishes to cancel, terminate, or cancel the remaining service at the same time as the cancellation of the service subscription, the member may contact the company to request cancellation and a refund, and the company will refund the remaining amount excluding incidental costs such as payment fees in each of the following cases.
- In case of non-use of service within 7 days of the first payment: Full refund excluding incidental costs such as payment fees
- After 7 days from the first payment: Calculate the usage fee and deduct the usage fee, and deduct the refund amount and penalty based on the monthly flat rate for the remaining period/usage (based on monthly basis)
- If the company confirms the paid member's application for withdrawal, cancellation/termination of subscription and there is a refund amount, the company will, in principle, request the payment method operator to suspend or cancel the payment within 3 business days from the date of receipt of the paid member's notice of intent, and in principle, refund the amount using the same payment method used by the paid member. However, if the company notifies the paid member in advance via e-mail or service homepage, and in each case below, the refund method and refund period may differ by payment method.
- In the case of payment methods that require payment confirmation, such as credit cards, within 3 business days from the date of payment confirmation
- In the case where the business operator of each payment method has set a deadline for payment suspension or payment cancellation in advance through an agreement with the company, and in the case of a refund after the deadline
- In the case where the paid member does not immediately provide the company with the information or materials necessary for refund processing (such as not submitting the applicant's account and a copy of ID in the case of a cash refund, or providing an account in another person's name)
- In the case where there is an explicit expression of intent by the member in question
- The Company may deduct any incidental costs or fees that the Company has borne or will bear in refunding the amount in accordance with the “Content User Protection Guidelines” established pursuant to Article 28 of the “Content Industry Promotion Act.”
- The Company is not obligated to refund the paid service fee to the member if the member uses the paid service without paying the fee directly, such as by receiving the paid service as a gift or acquiring it for free/gratuitous through a promotion, etc.
- If a member violates the member's obligations stipulated in these Terms and Conditions, the Company may take measures such as terminating or canceling the contract, restricting service use, or claiming compensation for damages. If there is an amount to be refunded after the termination of the contract, the amount to be borne by the member shall be deducted within a certain range and refunded. In this case, the member may file an objection to the Company's action in accordance with the procedures stipulated by the Company, and if the Company determines that it is justified, the Company may resume service use, etc., and if the user proves that there was no intent or negligence on his/her part, the Company shall extend the period of use by the period during which the service was suspended.
- In the case of paid services that are subject to monthly regular payment upon application or consent of a paid member, if the member is in arrears with the usage fee of the paid service, the subscription may be automatically terminated on the day of the default, so paid members who wish to maintain the paid service must take measures in advance to avoid default in the usage fee or default in the payment method.
- If a paid member using the paid service withdraws, the subscription will be immediately terminated, and no refund will be possible. In this case, the paid member's information and Whitelist Total usage details will be processed in accordance with these terms and conditions, except in cases stipulated by relevant laws.
Article 13 Overpayment
- If an overpayment occurs in connection with the payment for a paid service, the Company will refund the entire amount of the overpayment using the same method used to pay the usage fee. However, if a refund using the same method is not possible, the Company will notify you in advance.
- If an overpayment occurs due to the Company’s fault, the Company will refund the entire amount of the overpayment. However, if an overpayment occurs due to the member’s fault, the user must bear the cost incurred by the Company in refunding the overpayment within a reasonable range, and the Company may deduct the cost before refunding the overpayment.
- If a member claims overpayment and requests a refund, the Company may refuse the refund if it proves that the paid service fee was properly charged.
- The Company will follow the “Content User Protection Guidelines” for detailed refund procedures and other matters regarding overpayments.
- When the company or member becomes aware of the occurrence of overpayment, they shall notify the other party by e-mail, service homepage, or other method provided by the company.
- The company shall request the member for the information necessary for a refund (member name, proof of payment, phone number, refund request account, etc.)
- The members shall provide the company with the information in item 2 necessary for a refund.
- The company shall process the refund within 7 days from the date of the user's provision of information (if there is an explicit expression of intent by the member, it shall be offset against the next fee).
Article 14 Suspension and interruption of subscription service
- In principle, the company provides paid services 24 hours a day, 365 days a year.
- The company may restrict, suspend, or discontinue the provision of all or part of the service when inspecting or repairing facilities for the purpose of improving the service for users. In this case, the company will notify the member in advance of the reason for the suspension, the period of suspension, etc., through the method of Article 3 (Effectiveness/Change of Terms and Conditions, etc.) of these Terms and Conditions, as much as possible, and in the following cases, the company may notify the member after the circumstances and cause are confirmed.
- When it is technically difficult to provide normal services due to illegal or criminal acts by members or other unspecified third parties
- When it is impossible to provide normal paid services due to system or other service equipment failures, wired or wireless network failures, or surges in paid service use
- When it is impossible due to other force majeure reasons beyond the company's control, such as natural disasters, national emergencies, or power outages
- The Company shall compensate for damages suffered by members due to the suspension of service provision for reasons attributable to the Company other than those listed in each subparagraph of Paragraph 2, in accordance with the provisions of the “Content User Protection Guidelines.” However, in the case of force majeure such as natural disasters, the time of suspension or failure below shall not be included. In addition, in applying each subparagraph, advance notice shall be limited to notice given 3 hours prior to the time-of-service suspension or failure.
- In case of service interruption or failure due to reasons attributable to the business operator: Service usage period will be extended free of charge for the period of service interruption/failure
- In case of facility inspection and maintenance for the purpose of service improvement, the period of interruption/failure is not included
- The Company may modify, suspend, or change part or all of the services provided free of charge due to the Company's policies or operational imperatives, and no separate compensation will be provided for this unless otherwise provided for in relevant laws and regulations.
Article 15 Provision of information and posting of advertisements
- The Company may provide various information deemed necessary during the use of the service through notices or e-mail, etc., with the prior consent of the member. However, for members who have not used the Company's service for more than 6 months, the Company may provide various information through the service homepage, e-mail, etc., even without the member's prior consent. Members may refuse to receive e-mails, etc. from the Company at any time.
- The Company shall not be liable for any loss or damage incurred because of the member's participation in the advertiser's promotional activities through the posted advertisement or because of communication or transaction.
Article 16 Privacy Policy
- The company may collect the minimum amount of information necessary for members to use the service.
- When the company collects personally identifiable information of members, it shall notify all the following and obtain the consent of the relevant member.
- Purpose of collection and use of personal information
- Items of personal information collected
- Period of retention and use of personal information
- The company may not use the member information obtained in relation to the provision of services for purposes other than the intended purpose or provide it to a third party without the consent of the member. However, this does not apply in the following cases:
- When requested by a relevant agency for investigative purposes in accordance with relevant laws and regulations
- When provided in a form that does not identify a specific individual for the purpose of compiling statistics, conducting academic research, or conducting market research
- When provided to an affiliated company commissioned by the company and a business consignee with whom a business consignment contract has been concluded to provide smooth service and enhance the convenience of members. However, in this case, the company discloses the details of the business to which the personal information is entrusted and the handling of the entrusted work through the personal information handling policy or notifies the member via e-mail, etc.
- When necessary for billing for service provision
- When necessary for identity verification to prevent theft
- When there are special provisions in other laws
- Users may refuse the request for consent under Paragraph 2 or 3.
- The Company strives to protect the personal information of users in accordance with the relevant laws and regulations, including the Act on Promotion of Information and Communications Network Utilization and Information Protection. The relevant laws and the Company’s personal information protection policy apply to the protection and use of personal information.
Article 17 Obligations of Members, Company Measures in Case of Violation, etc.
- When using the services provided by the company, members must comply with relevant laws, terms and conditions, detailed usage guidelines, service usage instructions, and notices posted on the site, matters notified by the company to members regarding the use of the service, etc., and must not engage in any acts that may damage the reputation of the company or others or interfere with the operation of the service or other business operations.
- Members are responsible for managing their IDs and passwords and must not allow others to use them. Members are responsible for the results of others using their personal information in violation of this and using the service. Members must not steal or improperly use personal information such as names, IDs, passwords, mobile phone numbers, account numbers, and credit card numbers of others.
- Members must not use the service for commercial purposes such as business activities, engage in acts prohibited by these terms and conditions, or engage in acts that go beyond the permitted scope, except in cases where the company has given prior permission.
- Members must not commit illegal acts or acts that violate good customs or social order while using the service.
- Members must not use information obtained while using the service for purposes other than using the service without the company's prior approval.
- Members must use the content as the final consumer by paying for the service, and cannot use it in a commercial establishment, store, etc. by reproducing or using it. In addition, members must not illegally copy, distribute, or share the content within the service, and members are responsible for any problems that arise from violations of this.
- If a member violates the provisions of Articles 1 through 6, the company may suspend the provision of services to the member in question, and if the member in question commits the same violation, the service use agreement may be terminated or cancelled. Members may file an objection to the company's termination/termination and suspension of use in accordance with the procedures set by the company. In this case, if the user proves that there was no intent or negligence on his/her part, or if the company recognizes that the member's objection is justified, the company will extend the period of use by the period of account suspension.
- Members who do not enter truthful information in relation to service use will not receive legal protection and may be subject to restrictions on service use.
Article 18 Attribution of copyrights, etc
- The company owns the copyright and other intellectual property rights (hereinafter referred to as “copyrights, etc.”) for works created by the company.
- Members shall not reproduce, transmit, publish, distribute, etc. information obtained by using digital content, etc. provided by the business operator without the prior consent of the business operator, or allow third parties to do so. However, this does not apply in cases where it is permitted under the Copyright Act, etc.
Article 19 Business-to-Business (B2B) Transactions and Resale Provisions
- What is a B2B transaction? This refers to subscription sales for mass use of Whitelist Total paid services through contracts with specific companies.
- The amount may vary depending on the transaction volume and the purpose of the service.
- Resale of products is not permitted. However, it is permitted if the reseller agrees to these Terms and Conditions and related laws and regulations through a separate contract.
- The company has the right to restrict or terminate the resale rights of a reseller who violates these Terms and Conditions or related laws and regulations.
- The reseller shall indemnify and hold the company harmless from all claims, damages, or losses arising from the reseller or its customers' use of the product.
Article 20 Compensation for damages
- If damage occurs to a paid member due to a defect in the service, the company will compensate only for the actual damage incurred by the paid member. However, the company will not be liable for any damage incurred by the paid member without the company’s intent or negligence. If damage occurs to a member using the paid service due to a cause attributable to the company that is not specified in these terms and conditions, the company will follow the relevant provisions of the “Content User Protection Guidelines” and other relevant practices in relation to the company’s liability for compensation.
- The company will not be liable for the truthfulness, reliability, accuracy, etc. of information and materials posted or transmitted by members in relation to the service.
- The company will not be liable for any personal expenses or damages incurred by members due to acts that violate these terms and conditions or laws while using the service.
- If an accident occurs due to illegal acts such as hacking or virus distribution by a third party, the company will not be liable if the member’s intent or gross negligence is responsible for the accident, or if the company has established security procedures and thoroughly complied with them to prevent the accident, or if the company has fulfilled the duty of care required by relevant laws and regulations.
- The Company shall not be liable for any service interruption, transmission or posting failure, data errors, omissions, omissions, loss, destruction, or deviations that occur during the use of the service for which the Company is not responsible.
- The Company may modify, suspend, or change part or all the services provided free of charge due to the Company’s policies or operational imperatives, and no separate compensation shall be provided for this unless otherwise provided for in relevant laws and regulations.
- If a member’s use of the service is restricted or the service agreement is terminated in accordance with each provision regarding usage restrictions in these Terms and Conditions, the member’s right to use all digital content held by the member shall be lost, and the Company shall not be obligated to return the purchase price of the digital content.
- If the Company suffers damages due to a member’s violation of the obligations under these Terms and Conditions, or if a paid member causes damages to the Company while using the paid service, the member shall compensate the Company for the damages.
Article 21. Exemption of the Company
- The company shall not be liable for any damage suffered by members or third parties due to any of the following reasons.
- When the service cannot be provided due to a natural disaster or other force majeure
- When the member is negligent in managing his/her ID or password, etc.
- When the service cannot be used due to a failure in a public communication line outside the company's management area
- When the service is not available due to a failure in communication services, etc. for which the company is not responsible
- The Company is not responsible for any loss or failure to obtain the expected utility from the use of the Service by the Member, or any results arising from the selection or use of posts posted on the Service.
- The Company is not obliged to intervene in disputes that arise between members and paid members or between members and third parties in relation to the Service and is not responsible for compensating for any damages arising therefrom unless the Company is at fault.
- The Company is not responsible for any damage arising from the failure to obtain the expected information by using the Service by the Member or Paid Member, or from the use of materials obtained through the Service.
- If the Company determines whether a member or Paid Member is using the Service for illegal, unlawful, or improper purposes, the Company has the right to refuse the relevant Service.
Article 22 Resolution of disputes
- If a dispute arises between the Company and a Member in connection with the use of the Service, the Company and the Member shall sincerely negotiate to resolve the dispute, and if no agreement is reached, the dispute may be requested to the Content Dispute Mediation Committee under the Content Industry Promotion Act for mediation.
- If the dispute is not resolved in accordance with the preceding paragraph, either party may file a lawsuit, and the court with jurisdiction over the location of the Company's headquarters shall be the exclusive court of jurisdiction for lawsuits between the Company and the Member.
Supplementary Provisions (Effective Date)
These Terms and Conditions shall be effective from November 30, 2024.